Fidelity D.I.

Your product is warranted against any original defects in material or workmanship, under normal use, for one year from the date of purchase.

If the Fidelity D.I. become defective within the above warranty period, please return it to EnfiniCustomWorks by prepaid postage on your side. Before returning it, if you thought "any trouble?", at first, please check your connection, the power and your methods etc. of the operation on the basis of the operation guide. If you still have symptoms do not improve, please contact us on the E-mail. And I will ask the details, make the repair and adjustment.

This warranty will not be covered following cases.

• The damage and failure due to fire, earthquake, flood, lightning, or other natural disasters, abnormal voltage and pollution.
• The damage and failure due to freight accident after purchase, dropping at the time of movement or improper handling.
• The damage and failure caused by handling contrary to the manual.
• The damage and failure caused by repairing and remodeling by other than our company.

I will not assume any responsibility of any damages of Loss of business interests, suspension of business, loss of business, other losses and lost profits etc. by using or inability to use in any case. Also in any case, the compensation amount is until the amount equivalent to the price your paid.

The buyer has 14 days to return and exchange the item.

However, buyer must specify the reason (from ABCD below) for your return and exchange and contact me on e-mail within 7 days after products arriving.

Seller will be able to accept return for :
A) Ordered by mistake (in case of unused unit only)
B) Just didn’t like

Seller will respond to exchange with the correct products about reason below :
C) Arrived damaged (read more "Inspection and Packing")
D) Wrong unit sent (in case of unused unit only)

About Charge of return and exchange expenses :

• Reason of A and B,  Buyer is responsible for all shipping charges of returned items.
• Reason of C,  Buyer does Not need to responsible for all shipping charges of returned items.
• Reason of D,  Seller is responsible for all shipping charges of returned items.

Regarding returned, buyer have to return all of the contents (outer box, inner box, packing cushion materials, unit, all accessories) at the time of shipping.
If there are missing items, I cannot respond to your refund.

About Refund

• About reason of A, I will refund for only unit price (not including of shipping fee etc.)  only when I can confirm that it is an unused after I received the returned unit.
• About reason of B, I will refund 80% for unit price (not including of shipping fee etc.) after I received the returned unit.

*However, The handling fee of card and bank transfer fee for refund procedure are deducted from the refund amount.  Also, depending on the exchange rate at the time of refund, It may not be guaranteed 100% or 80% of unit price that you paid.

INCOTERMS FCA/FOB Tokyo Japan, All costs incurred outside Japan such as ocean transportation cost, marine insurance cost, custom clearance cost, import duty, and vat etc.. is at Buyer’s account.

Please check with your country's customs office to determine what these additional costs will be prior to buying.
*Fidelity D.I. unit weight is 460g, packge weight is about 1kg, and HS code is 8518.40900.

Pre-Payment in full within 7 working days by payment method below after your order.

 

Credit Card by PayPal

My Paypal payment  can accept VISA and Master card.
If you have a PayPal account, you can easy to payment.
If you do not have a PayPal account, you have to make your account and register a credit card.

 

I will request that the billing amount in Japanese yen.
So its amount will be applied with the exchange rate determined by PayPal at the time of your settlement. 

 

Bank Transfer (TTR) 

After your order, I will email about information of my bank account to you.
Please transfer to its bank account on Japanese yen(JPY).
At that time, please bear in mind that you are responsible for all the exchange fees and bank remittance charges.
If shortage occurs, I cannot ship the item. 
I will ship it after receiving the shortage amount again from you.

 

NOTE about SHIPPING FEE

 

I'm sorry this cart system is not possible to set shipping rates by items, delivery destination and delivery method.

Therefore in your order page of the cart is displayed "FREE", but it is NOT FREE. Shipping fee will be corrected and added separately after your order.

 

To Customers of PayPal Payment

I'm sorry in this shopping cart system, only product price without shipping fee be settled at first.
For customers who have inquired in advance, we will send invoice of shipping fee separately via PayPal.
For customers who have not consulted about delivery before your ordering, we will ask you how to delivery on email. After your answer, we will check the shipping fee and tell you. After we can confirmed your shipping method, we will send invoice of shipping fee separately via PayPal after your order.

I'm sorry for bothering you, please procedure it again.
We will ship the item after the shipping fee settlement is also completed.

 

To Customers of Bank Transfer

I'm sorry In this shopping cart system, only product price without shipping fee be listed.
For customers who have inquired in advance, will correct the shipping fee and re-send invoice.
For customers who have not consulted about delivery before your ordering, we will ask you how to delivery on email. After your answer, we will check the shipping fee and tell you. After we can confirmed your shipping method, we will correct the shipping fee and re-send correct invoice including shipping fee on e-mail.

Please transfer amount of the correct invoice including shipping fee to its bank account on Japanese yen (JPY).
At that time, please bear in mind that you are responsible for all the exchange fees and bank remittance charges.
If shortage occurs, we cannot ship the item. we will ship it after receiving the shortage amount again from you.

Shipping Fee is Free.
However, the delivery company will be the company designated by us.

 

Please note that customers cannot choose a shipping company.
If customers specify delivery company, an additional fee will be charged.

Shipment is made from Narita Airport Japan by air after the full payment is confirmed by Seller.
If Buyer wants Seller to arrange delivery to your designated place, Seller may undertake to arrange it at Buyer’s account based upon your information.

In respect of quantity and quality of the item, Seller’s inspection is final and packaging is in line with export type.
If something is wrong with the items, please let me know the details information, and evidence within 7days by e-mail.

 

And If there was distortion, wreck etc of the packing box, please declare it to the deliverer and take pictures of the state at that time.

• State of outer box at arrival,  
• State of the top lid opened,
• State of distortion or trauma of the product

Please let me know the trouble by transport on e-mail attached these pictures datas within 3days.
In addition, please check the condition about electricity and sounds of unit,  if there is a problem, please contact me by e-mail within one week after arrival.
After this period, it will be impossible to process as a shipping accident, so please contact me promptly.